Office Policies & Fees

New Patient Visits

First visits can take up to 1½ hours. Depending on the patient’s needs, the emphasis will either be on homeopathy or osteopathy together with appropriate life-style recommendations. The need for micro-current treatment (FSM) will be determined at or after the first visit. If FSM will be part of your treatment plan, you will be given additional instructions and additional forms to complete.

Please read the How To Report Symptoms page or the printed information which was sent to you by mail. Bring copies of recent laboratory work and other relevant medical reports as well as a list of all medications and supplements. If you are not using the online patient registration feature, please allow some extra time before your first visit to complete a patient registration form.

The fees for a new patient visit are in the $425-$450  range.  Initial visits for infants and children generally take less time and the fee is adjusted accordingly ($210- $370). Three business days notice is required to cancel a new patient visit. Fees for return visits vary based on the number and kind of procedures performed, generally in the $185- $265 range.  Please call the office for details.

Dr. Masiello’s practice is office-based only, so patients are urged to maintain contact with conventional physicians for emergencies requiring hospitalizations, specialty consultation, surgery, diagnostic testing, gynecological services and routine cancer screening. He practices an integration of classical homeopathy and traditional osteopathy. Although homeopathy has been around for over 200 years, it is now considered to be alternative or non-conventional. Voice mail messages can be left 24 hours a day and he is available to established patients with urgent medical problems by cell phone.

Please note: The office restroom facilities are not wheelchair accessible.

Health Insurance

Dr. Masiello  is now enrolled in a limited number of private insurance networks. Please call the office for details.  The practice is open to Medicare patients but to only some Medicare Advantage HMO patients.  Please call the office for details. Dr. Masiello does not accept Medicaid patients. Please note that some services provided by Dr. Masiello such as homeopathy and microcurrent therapy are not covered by Medicare or private insurance plans and the patient is required to pay for those services at their office visit.

Dr. Masiello does not provide examinations or documentation for patients on disability

Billing

Your treatment usually includes a medical office visit and an osteopathic treatment. As a courtesy, your claim will be submitted electronically on your behalf.  If you do not have insurance, you will be given a receipt for tax purposes without insurance codes.

Payment

Charges for all components of your treatment are due at the time of your visit if you are a Medicare patient or if you do not have applicable insurance coverage. If you are in-network, then we will check with the network for your eligibility, deductible and co-pay. You will pay whatever the network determines you owe plus any non-covered services.  Cash, personal checks and credit cards (Master Card, Visa) are accepted. Patients are responsible for charges even if their deductible has not been met. There is no charge for a single dose of a remedy (pellets) dispensed at the time of the office visit. There is a fee for tinctures, liquid remedies and remedy tablets.  A separate receipt will be issued for medication charges. These homeopathic medications are not covered by your private health insurance or by Medicare.

Discount

There is a 15% discount for patients without health insurance or who have insurance coverage but can’t use it for services at our office. Discounted patients will receive a receipt  without insurance codes for tax purposes.

Receipts

Receipts for tax purposes are provided for patients without insurance. As a courtesy, all claims for patients with insurance will be submitted electronically.

Cancelled or Missed Appointments

As a courtesy, electronic reminders are sent out 5 days before your appointment. Please select among the following options: confirm, cancel or reschedule. Cancellations must be made 5 days before your appointed time to avoid a missed office visit fee.

Lateness

The methods Dr. Masiello uses are labor-intensive and require the allotted time to complete so please maximize your experience by being on time. If you are late for your appointment and if the next patient has arrived early, the next patient may be seen during your appointment time in an effort to preserve the rest of the day’s schedule and not shortchange any one patient.

Phone Consultations

Phone consultations are only for established patients who need homeopathic prescribing on weekends or after office hours. Phone consultations are not meant to replace an office visit. There is a $75 fee for phone consultations. Payment by credit card is required for the consultation. If the remedy prescribed during the phone consultation has not worked, you will be asked to come to the office for treatment the next day the office is open.  The $75.00 fee will be deducted from the office visit fee so you will not pay twice for the same episode. Remedy kits for home prescribing are available via a link from this website.